Legal Terms & Conditions

These Terms apply to all purchases made through LA PEAUX, including digital programs, memberships, jewellery, services, and events. By purchasing from LA PEAUX, you acknowledge and agree to these Terms.

Nothing in these Terms excludes, restricts, or modifies any consumer rights under Australian Consumer Law (ACL).

1. Digital Programs, Guides & Memberships

1.1 No Refunds on Digital Content

All purchases of digital programs, guides, memberships, and downloadable or online content are final once access has been granted.

This includes, but is not limited to:

• The Transformer Guidance Program
  
• VBB Individual Guides
  
• Memberships
  
• Any digital or online educational content
  

Due to the nature of digital content, refunds are not available for change of mind, non-use, or dissatisfaction once access is provided.

1.2 Technical Access Issues

If you experience a genuine technical issue preventing access to purchased digital content, LA PEAUX will use reasonable efforts to:

• Restore access, or
  
• Provide an appropriate alternative solution
  

Technical issues do not automatically entitle you to a refund.

2. JacqualineEve Jewellery

2.1 Change of Mind

Refunds or exchanges are not offered for change of mind on jewellery purchases.

2.2 Faulty or Defective Items

If a jewellery item is faulty, damaged, or significantly different from its description, you may be entitled to a remedy in accordance with Australian Consumer Law, which may include:

• Repair
  
• Replacement
  
• Refund (where required by law)
  

2.3 Sale & Promotional Items

Items purchased during sales, promotions, or special offers are considered final sale, unless a remedy is required under Australian Consumer Law.

3. Events & Live Experiences

3.1 General Event Terms

Event purchases are subject to availability and confirmation. LA PEAUX reserves the right to make reasonable changes to venues, schedules, or facilitators where required.

4. Elite Ambassador Event – $2,999 Fee

4.1 Non-Refundable Once Confirmed

Once the Elite Ambassador Event fee of $2,999 has been paid in full, and:

• Event seats are confirmed, and
  
• Venue, hotel, catering, logistics, training materials, and administration costs have been committed and paid
  

The purchase is final, and no refunds will be issued.

4.2 Reason for Non-Refundability

Elite Ambassador Events are white-glove, fully managed experiences involving upfront financial commitments on behalf of attendees. These costs are non-recoverable once confirmed.

4.3 Minimum Attendance Requirement

If fewer than 10 participants are confirmed for an Elite Ambassador Event:

• The event will not proceed, and
  
• All fees paid will be refunded in full
  

This refund will be processed to the original payment method within a reasonable timeframe.

4.4 Transfers

Event tickets are non-transferable, unless approved in writing by LA PEAUX at its sole discretion. Approval is subject to eligibility, certification requirements, and event capacity.

4.5 Travel & Accommodation

LA PEAUX is not responsible for any travel, accommodation, or related expenses incurred by attendees. These arrangements are made at the attendee’s own risk.

5. Cancellations by LA PEAUX

LA PEAUX reserves the right to cancel or reschedule an event due to circumstances beyond reasonable control. In such cases, participants will be offered:

• A refund, or
  
• A credit or transfer to a future event (where applicable)
  

6. Acknowledgement & Acceptance

By purchasing any LA PEAUX product, program, or event, you acknowledge that you have:

• Read and understood these Terms
  
• Accepted the refund and cancellation conditions
  
• Agreed to be bound by them
  

7. Consumer Law

These Terms operate in conjunction with Australian Consumer Law. Where a product or service has a major failure as defined under the law, you may be entitled to a remedy.

Final Legal Note

LA PEAUX reserves the right to update or amend these Terms at any time. The version in effect at the time of purchase will apply.

This Refund Policy applies to LA PEAUX digital programs and guides, JacqualineEve Jewellery, and LA PEAUX events, including Elite Ambassador events.

What is your general refund policy?

LA PEAUX is committed to delivering high-quality products, programs, and experiences. Our refund policy is designed to be fair, transparent, and compliant, while recognising the nature of digital content, bespoke jewellery, and live events.

Nothing in this policy limits your rights under Australian Consumer Law.

Are refunds available for digital programs, guides, or memberships?

Due to the digital nature of our programs and guides, all sales are final once access has been granted.

This includes:

• The Transformer Guidance Program
  
• VBB Individual Guides
  
• Memberships
  
• Any digital downloads or online content
  

Once digital access is provided, refunds are not offered, as the content cannot be returned or revoked.

Can I get a refund if I change my mind about a digital program?

No. We do not offer refunds for change of mind on digital programs or guides.

We encourage customers to review program descriptions carefully and reach out with questions before purchasing.

What if there is a technical issue with my digital access?

If you experience a genuine technical issue accessing your purchased digital content, please contact us. We will work promptly to:

• Restore access, or
  
• Provide a suitable resolution
  

Technical issues do not automatically constitute a refund but will always be addressed fairly.

What is the refund policy for JacqualineEve Jewellery?

Due to the personal and hygienic nature of jewellery, refunds are not offered for change of mind.

However, if your jewellery item:

• Is faulty
  
• Is significantly different from its description
  
• Has a manufacturing defect
  

You are entitled to a remedy in accordance with Australian Consumer Law, which may include repair, replacement, or refund where applicable.

Do you offer refunds for sale or promotional jewellery purchases?

No. Items purchased during sales or promotions are considered final sale, unless required by Australian Consumer Law.

What is the refund policy for LA PEAUX events?

Event refunds depend on the type of event and timing.

What is the refund policy for the Elite Ambassador Event ($2,999)?

Once the $2,999 Elite Ambassador Event fee is paid in full and:

• All seats have been booked, and
  
• Venue, hotel, catering, logistics, and materials have been confirmed and paid
  

The purchase is considered final, and no refunds will be issued.

This is because the event is a white-glove, fully managed experience, with costs committed in advance on behalf of attendees.

Why are Elite Ambassador Event fees non-refundable?

Elite Ambassador Events involve:

• Luxury hotel and venue bookings
  
• Catering commitments
  
• Training materials
  
• Administrative and operational costs
  

Once these arrangements are in place, LA PEAUX is unable to recover those costs.

What happens if the Elite Ambassador Event does not reach minimum numbers?

If fewer than 10 seats are filled for an Elite Ambassador Event:

• The event will not proceed
  
• All monies paid will be refunded in full
  

This ensures fairness and maintains the integrity of the Elite Ambassador experience.

Can I transfer my Elite Ambassador Event ticket?

Transfers may be considered at LA PEAUX’s discretion, subject to eligibility, certification requirements, and timing. Transfers are not guaranteed.

Do refunds apply to travel or accommodation?

LA PEAUX is not responsible for:

• Flights
  
• Accommodation
  
• Travel expenses
  

These are the responsibility of the attendee and should be booked with flexible terms where possible.

Does this policy affect my consumer rights?

No. This policy operates alongside Australian Consumer Law. You are entitled to remedies for major failures or faults as defined by law.

Final Note

LA PEAUX experiences are intentionally designed, curated, and prepared with care. By purchasing a product, program, or event, you acknowledge and agree to this refund policy.

LA PEAUX Shipping & Delivery Terms

Applies to all physical products purchased from LA PEAUX, including JacqualineEve Jewellery, uniforms, towels, and Atelier Consultant kits and resources.

1. JacqualineEve Jewellery Shipping

1.1 Complimentary Shipping

Standard shipping for JacqualineEve Jewellery within Australia is complimentary. Shipping costs are included in the purchase price unless otherwise stated.

1.2 Delivery Timeframes

Estimated delivery times are provided as a guide and may vary due to:

• Carrier delays
  
• Peak periods
  
• Factors outside LA PEAUX’s reasonable control
  

LA PEAUX is not liable for delays once an order has been dispatched.

2. Atelier Consultant Kits, Uniforms & Resources

2.1 Shipping Charges

Shipping for the following items is not included and will be calculated at checkout:

• Atelier Consultant kits
  
• Uniforms
  
• Towels
  
• Training materials
  
• Tools, equipment, or physical resources
  

Shipping costs vary based on weight, size, and destination.

2.2 Separate Shipments

Orders containing multiple items may be shipped separately to ensure timely delivery. Shipping charges apply as displayed at checkout.

3. International Orders – Atelier Consultants

3.1 Shipping Quotes

International shipping for Atelier Consultant orders is not calculated at checkout. A custom shipping quote will be provided, and orders will only be dispatched once shipping costs are confirmed and paid in full.

3.2 Duties, Taxes & Customs

International customers are responsible for all:

• Customs duties
  
• Import taxes
  
• Clearance fees
  

LA PEAUX is not responsible for delays or charges imposed by customs authorities.

4. Risk & Title

Risk of loss or damage passes to the customer once the order has been dispatched to the nominated delivery address.

5. Incorrect Delivery Details

Customers are responsible for providing accurate shipping information at checkout. LA PEAUX is not liable for delays, loss, or misdelivery due to incorrect details.

6. Consumer Law

Nothing in these terms limits or excludes your rights under the Australian Consumer Law.

Final Note

LA PEAUX reserves the right to update shipping methods, carriers, and pricing structures to maintain reliability, quality, and brand integrity.

Q: Is LA PEAUX compliant with third-party supplier rules?

A: Yes. Any relationship with third-party product suppliers is optional and independent. LA PEAUX Ambassadors are not required to purchase, sell, or promote any third-party products in order to earn commissions, qualify for Elite Ambassador status, host events, or participate in LA PEAUX services.

Q: Is LA PEAUX compliant with Australian Consumer Law (ACL)?

A: Yes. LA PEAUX operates in alignment with Australian Consumer Law by providing transparent pricing, accurate representations of services, programs, and events, and clear guidelines regarding refunds, cancellations, and guarantees where applicable.

Q: Is LA PEAUX compliant with ASIC regulations?

A: Yes. LA PEAUX is not a multi-level marketing scheme, pyramid scheme, or investment opportunity. Income earned through LA PEAUX is based on the sale and delivery of genuine services, programs, and events — not on recruitment. Any optional participation with third-party suppliers operates entirely separately and is not linked to LA PEAUX commissions, certification, or status.

Q: Is insurance required to operate as an Atelier Consultant?

A: Yes.

All Atelier Consultants and Ambassadors offering services under the LA PEAUX brand must hold minimum public liability insurance.

We recommend obtaining coverage through a reputable provider such as BizCover, with a minimum public liability cover of $10 million, which is standard for professional beauty and wellness services in Australia.

Holding appropriate insurance ensures:

• 
  Client safety and protection
  
• 
  Legal and regulatory compliance
  
• 
  Protection of your personal business and the LA PEAUX brand
  

Public liability insurance is not optional for consultants offering Atelier Services and is a core requirement of operating professionally under the LA PEAUX name.

Q: Why is public liability insurance necessary?

A: Public liability insurance protects both you and your clients in the event of:

• Accidents
  
• Injury
  
• Property damage
  

Maintaining appropriate insurance reinforces professional credibility and safeguards all parties involved.

Q: Is additional training recommended for professional credibility?

A: Yes.

While certain supplier or product-based certifications may be required for specific professional treatments, LA PEAUX strongly recommends that all Atelier Consultants undertake formal professional training in relevant service areas, including but not limited to:

• Facials
  
• Skincare treatments
  
• Other specialised beauty or wellness services
  

Completing training through a registered beauty or wellness college helps ensure high standards, refined skills, and client confidence.

Q: What training is required to offer facials or skincare treatments?

A: To deliver professional facials or skincare services, an Atelier Consultant should complete formal training through a registered beauty or skincare college, or, in some cases, through approved professional training channels.

While not all LA PEAUX services require formal qualifications, appropriate training is strongly encouraged to ensure:

• Quality service delivery
  
• Professional compliance
  
• Client safety and trust
  

Q: Can LA PEAUX assist with insurance and training guidance?

A: Yes.

LA PEAUX provides guidance and recommendations relating to:

• Suitable insurance providers
  
• Accredited training programs for facials, skincare, nails, brows, and other services
  
• General compliance expectations for operating as an Atelier Consultant
  

This ensures all Atelier Consultants operate safely, ethically, and professionally, while protecting both their own business and the LA PEAUX brand.

Joining as an Atelier Consultant

Q: Can anyone become a consultant?

A: Yes! We welcome stay-at-home parents, career changers, males and females, or anyone who values professionalism, class, elegance, and personal growth above all.

Services & Pricing

Q: Are all services the same cost?

A: Yes. All services must follow the standardized house pricing to ensure a level playing field. Deviations from set pricing by Atelier Consultants are not permitted.

Q: What products do we use in treatments and wellness services?

A: LA PEAUX Atelier Services use approved premium products to enhance the client experience. Product use is optional and selected to support the service, and consultants are not required to purchase or sell any specific brand.

Q: Can I sell products to customers?

A: Yes, optionally. Products may only be shared via your personal, independent links outside of service delivery. LA PEAUX is not responsible for product sales, returns, or customer issues outside of branded services. Currently, LA PEAUX only sells jewellery, personal development programs, guides, and memberships directly.

Q: Does LA PEAUX take any fees or commissions?

A: No. LA PEAUX does not take any fees or commissions from services you provide. Only platform fees (e.g., Fresha or Shopify) apply, and you receive 100% of revenue thereafter.

Q: Can I book a service outside of approved platforms?

A: No. All services and product-related activity must be booked or sold through approved channels to ensure compliance and consistency.

Insurance & Safety

Q: Is insurance required to operate as an Atelier Consultant?

A: Yes. All Atelier Consultants and Ambassadors offering services under the LA PEAUX brand must hold minimum public liability insurance.

We recommend obtaining coverage through a reputable provider, such as BizCover, with a standard $10 million public liability cover.

Insurance ensures:

• Client safety and protection
  
• Legal compliance
  
• Protection of your business and the LA PEAUX brand
  

Public liability insurance is mandatory for anyone offering Atelier Services and reinforces professional credibility.

Q: Why is insurance necessary?

A: Public liability insurance protects you and your clients in the event of:

• Accidents
  
• Injury
  
• Property damage
  

Fresha & Branding

Q: Will I have my own Fresha website?

A: Yes. When you join the House of LA PEAUX to provide Atelier Services, you are required to subscribe to Fresha at their monthly subscription fee. Please review their policies and fees carefully.

Q: Do I need the LA PEAUX Spa Tunic, tools, and resources to run my business?

A: Yes. Consultants are required to represent the House of LA PEAUX in our SPA Tunic, paired with charcoal grey pants. Tunics, branded towels, and optional accessories are purchased separately through our website. Any additional totes or cases must match LA PEAUX brand colours (white, charcoal grey, or silver grey).

Q: What about stationery?

A: Business cards are included in your consultant kit. Flyers, banners, and other stationery require a quote from our selected printers or can be ordered via our website.

Sponsorship & Referrals

Q: What does sponsoring or referring someone mean in LA PEAUX?

A: Sponsoring or referring someone means introducing others to the LA PEAUX network, including information about our personal development, wellness, and curated beauty programs.

Q: Are there any fees to sponsor or refer someone?

A: No. Sponsorship is voluntary and does not require fees.

Q: Do I earn money for sponsoring someone?

A: Commissions or rewards are only earned through official consultant program activities (e.g., selling guides or offering Atelier Services). Sponsorship itself does not generate income.

Q: Is LA PEAUX a multi-level marketing company?

A: No. LA PEAUX is a founder-led luxury brand network, focused on personal development, wellness, curated beauty experiences, and jewellery.

Q: Who can I sponsor or refer?

A: Anyone interested in personal growth, wellness, beauty, or entrepreneurial opportunities within the LA PEAUX network. Participation is voluntary.

Training & Services – Atelier Consultants

Q: Can anyone become an Atelier Consultant?

A: Yes! Anyone can join LA PEAUX and learn to deliver professional-style spa facials.

Q: Can non-professionals offer nail or hand and foot treatments?

A: Non-professionals cannot perform full professional nail, hand, or foot services. However, simplified professional-style spa manicures and pedicures may be delivered using approved products. LA PEAUX provides training to ensure safety, elegance, and client satisfaction.

Q: Who can provide full nail, hand, and foot treatments?

A: Only qualified beauty professionals (e.g., certified nail technicians, beauty therapists, or beauticians) may provide full treatments. Proof of certification is required.

Q: Are there safety requirements for non-professional treatments?

A: Yes. All clients must:

• Sign an indemnity form to protect the consultant
  
• Complete a client intake form confirming suitability for the treatment
  

Q: Are there restrictions for certain clients?

A: Yes. For safety reasons:

• Clients with diabetes cannot receive pedicures
  
• Clients with heart conditions or serious medical issues cannot receive hand, foot, or nail services unless performed by a qualified professional
  

Q: Does LA PEAUX provide professional training?

A: Yes. LA PEAUX offers training for non-professional facial and spa services. For advanced nail, hand, and foot treatments, professionals are encouraged to undertake accredited training to ensure safe, compliant, and high-quality service delivery.

Q: Can LA PEAUX assist with insurance and training guidance?

A: Yes. We provide guidance on:

• Suitable insurance providers
  
• Accredited training programs for facials, nails, brows, and more
  
• Compliance requirements for all services
  

This ensures all Atelier Consultants operate safely, ethically, and professionally.

Q: What is an Ambassador?

A: An Ambassador is a brand ambassador who promotes and sells LA PEAUX jewellery, memberships, programs, and guides.

• All Ambassadors are automatically certified as Atelier Consultants.
  
• Ambassadors may operate a certified Atelier service, either at-home/on-the-go or from a private Atelier, offering beauty, wellness, and personal development experiences in line with the LA PEAUX brand.
  
• Ambassadors may upgrade to Elite Ambassador status, which is by selection only, requiring demonstrated leadership, professionalism, and strong results.
  

Q: Who can become an Elite Ambassador?

A: Elite Ambassadors are selected from existing Ambassadors who demonstrate:

• Strong leadership skills
  
• Commitment to the brand
  
• Consistent performance and results
  

Participation as an Ambassador is a prerequisite to becoming an Elite Ambassador.

Training & Services – Atelier Consultants

Q: Can anyone become an Atelier Consultant?

A: All Ambassadors are automatically certified as Atelier Consultants and may learn to deliver professional-style facials and wellness services using LA PEAUX-approved training and techniques.

Q: Can non-professionals offer nail or hand and foot treatments?

A: Non-professionals cannot perform full professional nail, hand, or foot services. They may deliver simplified, professional-style spa manicures and pedicures using approved products. LA PEAUX provides training to ensure these treatments are performed safely and elegantly.

Q: Who can provide full nail, hand, and foot treatments?

A: Full professional treatments may only be performed by suitably qualified and insured beauty professionals, including certified nail technicians, beauty therapists, or licensed beauticians, operating within their scope of practice.

Non-professionals may offer simplified spa manicure and pedicure rituals only, without advanced nail techniques or professional nail systems. All practitioners must comply with local health, safety, and hygiene regulations.

Q: Are there safety requirements for non-professional treatments?

A: Yes. All clients must:

• Sign an indemnity form to protect the consultant
  
• Complete a client intake form to confirm suitability for the treatment
  

Q: Are there restrictions for certain clients?

A: Yes. For safety reasons:

• Clients with diabetes cannot receive pedicures
  
• Clients with heart conditions or serious medical issues cannot receive hand, foot, or nail services unless performed by a trained professional
  

Q: Does LA PEAUX provide professional training?

A: Yes. LA PEAUX offers training for non-professional facial and spa services. Professionals may undertake accredited training for advanced nail, hand, and foot treatments to ensure safe, compliant, and high-quality service delivery.

Elite Ambassador Pathway

Q: How do I become an Elite Ambassador?

A:

• You must first be an Ambassador (and therefore already an Atelier Consultant)
  
• Demonstrate excellent, resilient leadership and consistent performance
  
• Elite Ambassador status is by selection only and is not automatic
  

Q: What is the Elite Ambassador hierarchy?

A: Founder → Elite Ambassadors → Ambassadors & Atelier Consultants

Q: What privileges do Elite Ambassadors have?

A: Certified Elite Ambassadors can:

Host one event per month, provided they achieve:

$2,000 in personal and group sales per month (three-month rolling period)

At least 50% of Atelier Services sales counted toward group sales

Host events with a minimum of 10 Ambassadors and a maximum of 20 participants

Only certified Elite Ambassadors may host events independently

Q: Where are the events held?

A: White-glove experiences in luxury hotels or premium locations across Australia, with potential international locations.

Q: What is a white-glove event?

A: All logistics, catering, administration, and training materials are managed for the Trainer. You focus on delivering content and leadership experience while LA PEAUX ensures flawless execution.

Q: Can I build a team?

A: Yes. Elite Ambassadors may mentor and lead teams of Ambassadors and Atelier Consultants. There is no recruitment commission for new team members.

Q: Is attending the “Seat-at-the-Table” event required?

A: Yes. The $2,999 Seat-at-the-Table Event is designed for leadership development, brand immersion, and strategic growth.

Revenue & Commissions

Q: How is revenue shared?

A: Elite Ambassadors/Trainers participate in a 50/50 revenue split once certified.

Q: Are there ongoing commissions?

A: Yes. Elite Ambassadors earn:

• 25% ongoing commissions on LA PEAUX products and guides
  
• 100% on Atelier Consultant services after platform fees (e.g., Fresha or Shopify)
  
• LA PEAUX does not take any commissions or fees from Atelier Services
  

Selling JacqualineEve Jewellery

Q: Who can sell JacqualineEve Jewellery?

A: Everyone can sell JacqualineEve Jewellery—there are no restrictions.

Q: How much commission can I earn?

A: Commissions start at 25% and increase based on monthly sales:

• $0 – $1,999 → 25% commission
  
• $2,000 – $4,999 → 30% commission
  
• $5,000 – $9,999 → 35% commission
  
• $10,000+ → 40% commission
  

Q: What is the JacqualineEve Jewellery Collection?

A: A thoughtfully curated selection of timeless, ready-to-wear jewellery designed for everyday elegance.

Q: What does “curated” mean?

A: Each piece is carefully selected from established designs to align with the JacqualineEve aesthetic, focusing on quality, simplicity, and versatility.

Q: Are the designs exclusive to JacqualineEve?

A: The designs are standard pieces sourced from trusted suppliers. The curation, styling, and brand presentation are uniquely JacqualineEve.

Q: Where is the jewellery sourced from?

A: From trusted Australian suppliers to ensure quality and reliable delivery.

Q: Is this a bespoke or custom jewellery brand?

A: No. JacqualineEve Jewellery is a curated lifestyle collection, not a custom design house.

Q: Where do you ship?

A: Currently within Australia. International enquiries may be considered on a case-by-case basis.

Q: How should I care for my jewellery?

A: Avoid water, chemicals, and perfumes. Store pieces in a dry jewellery pouch or box when not in use.

Q: How often are new pieces released?

A: New pieces are introduced intentionally, based on availability and alignment with the collection.

Q: Why does LA PEAUX use external product suppliers?

A: LA PEAUX partners with preferred external suppliers to give Ambassadors and Atelier Consultants flexibility, professional training access, and long-term income sustainability beyond traditional beauty margins.

👉 Read more in our Founder’s Note.

Compliance & Disclaimers

Q: Is LA PEAUX a multi-level marketing company?

A: No. LA PEAUX operates as a founder-led luxury brand network, focused on personal development, wellness, curated beauty experiences, and jewellery.

How do commissions work at LA PEAUX?

LA PEAUX uses a transparent, product- and service-based commission model.

You earn commissions from real sales to real clients. There are no recruitment fees, no team-building overrides, and no income tied to sign-ups.

What commission can I earn?

• 25% commission on Guides and Jewellery
  
• 50% commission on the Transformer Guidance Program and the Resilience Leadership Index Program
  
• 100% of income from your own Atelier Services
  

Do I earn 100% from my services?

Yes. All Atelier Beauty & Wellness Services are 100% yours.

What is the commission on LA PEAUX signature programs?

The Transformer Guidance Program is offered at a recommended retail price of $499. Licensed partners receive $250 per program enrolment, reflecting a 50% revenue participation structure.

The Resilience Leadership Index Program is offered at a recommended retail price of $699. Licensed partners receive $350 per program enrolment, also reflecting a 50% revenue participation structure.

Why is the revenue participation set at this level?

Revenue participation reflects the depth, intellectual property, and delivery value of LA PEAUX programs, as well as the responsibility involved in representing and supporting transformational client experiences. This structure is a flat product participation model, not a bonus, incentive, or performance-based reward.

Are there recruitment or referral commissions?

No. LA PEAUX does not pay recruitment fees, finder’s fees, or team-building overrides.

Can I earn from team sales?

Group sales volume may support qualification or leadership status, but commissions are always based on product and service sales, not recruitment.

Is there a cap on commissions?

No. There is no cap on product commissions or service income.

Is this commission structure compliant?

Yes. LA PEAUX follows ethical direct selling standards and Australian Consumer Law. There are no income guarantees or recruitment-based incentives.

Can commissions change?

LA PEAUX may update commissions to ensure sustainability and compliance. Any changes will be clearly communicated.

Q: What is the JacqualineEve Jewellery Collection?

A: A thoughtfully curated selection of timeless, ready-to-wear jewellery designed for everyday elegance.

Q: What does “curated” mean?

A: Each piece is carefully selected from established designs to align with the JacqualineEve aesthetic, focusing on quality, simplicity, and versatility.

Q: Are the designs exclusive to JacqualineEve?

A: The designs are standard pieces sourced from trusted suppliers. The curation, styling, and brand presentation are uniquely JacqualineEve.

Q: Where is the jewellery sourced from?

A: From trusted Australian suppliers to ensure quality and reliable delivery.

Q: Is this a bespoke or custom jewellery brand?

A: No. JacqualineEve Jewellery is a curated lifestyle collection, not a custom design house.

Q: Where do you ship?

A: Currently within Australia. International enquiries may be considered on a case-by-case basis.

Q: Why isn’t international shipping standard?

A: To maintain a clear, seamless customer experience without unexpected customs charges or delivery delays.

Q: How should I care for my jewellery?

A: Avoid water, chemicals, and perfumes. Store pieces in a dry jewellery pouch or box when not in use.

Q: How often are new pieces released?

A: New pieces are introduced intentionally, based on availability and alignment with the collection.

How should I care for my LA PEAUX® jewellery?

To preserve the beauty and longevity of your LA PEAUX® jewellery, we recommend:

• Avoiding contact with water, perfume, lotions, and chemicals
  
• Removing jewellery before exercise, swimming, or sleeping
  
• Storing pieces in a dry, soft-lined jewellery box or pouch
  

Proper care helps maintain the finish, integrity, and brilliance of each piece.

Is jewellery refundable?

All jewellery purchases are final and non-refundable for change of mind, including preferences related to style, colour, or sizing.

What if my jewellery arrives damaged or faulty?

If your jewellery arrives damaged or has a manufacturing fault, please contact us within 14 days of receipt.

Each item will be assessed, and a remedy will be provided in accordance with Australian Consumer Law, which may include:

• Repair
  
• Replacement
  
• Refund (where required by law)
  

Can I exchange my jewellery?

Exchanges are not offered for change of mind.

If a jewellery item is found to be faulty, we will assist in line with Australian Consumer Law.

Do consumer guarantees apply to jewellery?

Yes. LA PEAUX® jewellery is covered by consumer guarantees that cannot be excluded under Australian Consumer Law.

How do I get support if I have questions?

For assistance, please email info@lapeauxglobal.com and include your Ambassador or Atelier Consultant Account ID (if applicable).

Our team will respond as promptly as possible.